Sama Sama Last updated: 3 May 2026
This Privacy Policy explains how Sama Sama collects, uses, discloses, stores, and protects your personal data in accordance with Singapore’s Personal Data Protection Act 2012.
By using our website, joining a group-buy, placing a deposit, purchasing from us, participating in our referral programme, contacting us, or opting in to marketing communications, you acknowledge that we may collect, use, and disclose your personal data as described in this Policy.
1. Introduction
Sama Sama respects your privacy and is committed to protecting your personal data.
This Privacy Policy applies to personal data collected through our website, order forms, payment verification process, WhatsApp, email, SMS, social media channels, referral programme, collection or delivery arrangements, customer support channels, and any other official channel operated by Sama Sama.
2. Personal Data We Collect
We may collect the following personal data:
- Name
- Mobile number
- Email address
- Payment reference or transaction details
- Order details
- Collection details
- Delivery address, where applicable
- Referral link activity
- Store credit records
- Customer support messages
- Product feedback, reviews, photos, or videos voluntarily provided by you
- Marketing preferences
- Website usage data, where cookies, pixels, or analytics tools are used
We do not intentionally collect more personal data than is reasonably necessary for our business purposes.
3. How We Collect Personal Data
We may collect personal data when you:
- Visit our website
- Join a group-buy
- Place a deposit
- Submit an order form
- Contact us through WhatsApp, email, SMS, social media, forms, or other channels
- Use a referral link
- Refer another customer
- Opt in to marketing updates
- Book a self-collection slot
- Request delivery
- Request after-sales support
- Submit a product review or feedback
- Participate in surveys, polls, campaigns, or promotions
4. Purposes for Collection, Use and Disclosure
We may collect, use, and disclose your personal data for the following purposes:
- Processing your group-buy registration
- Verifying your deposit or payment
- Confirming your order
- Updating you on group-buy progress
- Coordinating self-collection
- Coordinating paid delivery add-ons
- Providing customer support
- Handling defective or dead-on-arrival product claims
- Managing replacements
- Tracking referral rewards and store credit
- Preventing fraud, abuse, or misuse of our referral programme
- Maintaining business, accounting, tax, and audit records
- Managing legal, regulatory, compliance, or dispute resolution matters
- Improving our products, website, customer experience, and operations
- Conducting customer surveys or feedback exercises
- Sending marketing communications, only where you have opted in or where permitted by law
5. Marketing Communications
We will only send you newsletter, promotional, or WhatsApp marketing communications if you have opted in.
You may withdraw your consent to marketing communications at any time by following the unsubscribe instructions or contacting us directly.
Service-related messages are not considered marketing messages.
Service-related messages may include:
- Order confirmations
- Payment verification updates
- Group-buy progress updates
- Shipment updates
- Collection instructions
- Delivery updates
- Replacement updates
- Refund notifications
- Important safety or product notices
These messages may still be sent where necessary to fulfil your order or provide customer support.
6. Referral Tracking
If you use or share a referral link, we may collect and process referral-related information, such as:
- Referrer identity
- Referred customer identity
- Referral link used
- Whether the referred customer completed a purchase
- Store credit earned
- Store credit used
- Referral campaign records
Referral rewards are only based on completed purchases, not merely on sign-ups.
We may review referral activity to prevent fraud, abuse, fake accounts, duplicate accounts, self-referrals, or manipulation.
7. Disclosure to Third Parties
We may disclose your personal data to third parties where reasonably necessary for the purposes listed in this Privacy Policy.
These third parties may include:
- Payment verification service providers
- Website, e-commerce, or form providers
- Email, SMS, or WhatsApp communication providers
- Delivery or logistics partners
- Warehouse or collection partners
- Customer support tools
- Referral tracking tools
- Marketing tools, where you have opted in
- Accounting, legal, audit, or compliance advisers
- IT service providers
- Government authorities, regulators, courts, or law enforcement agencies where required by law
We do not sell your personal data.
8. Payment Data
Where PayNow, bank transfer, or other payment methods are used, we may collect payment references, screenshots, transaction details, or other information needed to verify payment.
We do not collect or store full credit card details unless this is handled by a secure third-party payment provider.
If third-party payment providers are used, their own terms and privacy policies may apply.
9. Protection of Personal Data
We take reasonable steps to protect personal data in our possession or control from unauthorised access, collection, use, disclosure, copying, modification, disposal, or similar risks.
These steps may include:
- Access controls
- Password protection
- Restricting access to authorised personnel only
- Using reputable service providers
- Keeping customer records in controlled systems
- Reviewing access where appropriate
- Taking reasonable steps to secure order, payment, and customer support records
However, no method of transmission or storage is completely secure. Customers should also take care when sharing personal data through messaging platforms, email, or public channels.
10. Retention of Personal Data
We will retain personal data only for as long as reasonably necessary for the purposes for which it was collected, or as required for legal, accounting, tax, warranty, replacement, dispute resolution, or business record purposes.
As a general policy, we aim to delete or anonymise personal data within 12 months after the relevant group-buy concludes, unless a longer retention period is reasonably required.
Examples of situations where longer retention may be required include:
- Ongoing replacement claims
- Payment disputes
- Legal or regulatory requirements
- Accounting or tax record obligations
- Fraud prevention
- Unresolved customer support issues
11. Accuracy of Personal Data
You should ensure that the personal data you provide to us is accurate and complete.
Please inform us promptly if your name, mobile number, email address, delivery address, or collection details change.
We may not be responsible for issues caused by inaccurate or outdated information provided by you.
12. Access and Correction Requests
You may request access to or correction of your personal data by contacting our Data Protection Officer.
We may need to verify your identity before processing the request.
Where permitted by law, we may charge a reasonable administrative fee for access requests. If a fee applies, we will inform you before proceeding.
We will respond to access or correction requests within a reasonable time.
13. Withdrawal of Consent
You may withdraw your consent for the collection, use, or disclosure of your personal data by contacting us.
Please note that withdrawing consent may affect our ability to:
- Process your order
- Verify your payment
- Send group-buy updates
- Arrange self-collection
- Arrange delivery
- Provide customer support
- Process replacements
- Track referral rewards or store credit
- Comply with legal or business record obligations
We will inform you of the likely consequences of withdrawal where relevant.
Withdrawal of consent will not affect our right to continue collecting, using, or disclosing personal data where such collection, use, or disclosure is permitted or required by law.
14. Data Breach Notification
If a data breach occurs, we will assess the breach and take reasonable steps to contain, investigate, and remediate it.
Where required under the PDPA, we will notify the Personal Data Protection Commission and/or affected individuals.
We may also notify affected individuals where we believe notification is appropriate, even if not legally required.
15. Cookies, Pixels and Analytics
Our website may use cookies, pixels, analytics tools, or similar technologies to:
- Understand website traffic
- Improve user experience
- Measure campaign performance
- Track referral performance
- Prevent fraud or misuse
- Improve website functionality
Where required, we will provide appropriate cookie notices or consent options.
You may be able to disable cookies through your browser settings. However, doing so may affect certain website functions.
16. Third-Party Links
Our website, messages, or social media pages may contain links to third-party websites or platforms.
We are not responsible for the privacy practices, content, or security of third-party websites or platforms.
You should review the privacy policies of those third parties before providing personal data to them.
17. Data Protection Officer
You may contact our Data Protection Officer for any questions, requests, complaints, or withdrawal of consent relating to personal data.
Data Protection Officer
Sama Sama
Email: [DPO Email]
Phone / WhatsApp: [Contact Number]
Address: [Business Address]
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be published on our website or otherwise made available through our official channels.
Your continued use of our website, services, or participation in our group-buys after any update means you acknowledge the updated Privacy Policy.